In 2023, ChatGPT played a significant role in how knowledge was created and consumed. This year will see further disruption with Microsoft Bing’s CoPilot and Google’s Bard and Gemini projects evolving rapidly. L&D teams across industries will use AI-powered tools to create more accurate content. This blog touches upon the challenges involved in deploying workplace learning solutions and focuses on the trends that will shape the knowledge industry in 2024.
Challenges in Deploying Workplace Learning
L&D teams have worked doubly hard since the pandemic to ensure that employees in their organizations meet their learning goals. In 2024, the challenges that plague workplace learning are similar:
- Training a hybrid/remote workforce
- Enabling easy access to content
- Measuring the effectiveness of learning
- Maintaining the attention span of learners
- Improving engagement and increasing the retention of learning
- Battling with finance teams for a higher L&D budget
The LinkedIn Workplace Learning Report has been an important document for analysis since its first publication. This year’s report presents some interesting findings:
- 89% of L&D professionals agree that employee skills must be developed
- 93% of organizations are concerned about employee retention
- 77% of L&D professionals said that their roles had become cross-functional
Trends that Will Impact the Creation of Knowledge in 2024
The key trends that will influence knowledge creation in 2024 are listed below.
Continuous Learning for Upskilling
This will be a significant trend that organizations will look to implement. To enable the successful deployment of continuous learning, organizations may opt for microlearning or mobile app-based learning solutions, ensuring that learning is delivered when needed. As the focus continues to be on upskilling, there will be greater synergy between organizations with a specific training need and L&D providers or course aggregators offering customized and off-the-shelf courses. Delivering knowledge at the time of need through just-in-time learning solutions will enable continuous learning in organizations.
AI-Powered Knowledge Platforms for a Personalized Learning Experience
Knowledge should be easily accessible. Be it through an LMS, a mobile app, or an instructor holding a classroom session, the availability of knowledge at the right time and place plays a crucial role in the growth of an individual in an organization. AI-powered knowledge platforms that allow users to create, host, and share/monetize knowledge will see phenomenal growth in the next few years. These platforms would offer a personalized learning experience and “intelligently” adapt to the needs and capabilities of the learners to deliver relevant learning content. The primary focus will be on video-based microlearning solutions.
At Impelsys, we have developed a state-of-the-art, future-ready, adaptive learning system called mon’k that redefines the process of acquiring knowledge by delivering a seamless learning experience. It is an industry-agnostic adaptive learning system designed to enhance the retention of learning and help employees meet their professional learning goals with ease.
Deep Learning, Machine Learning, and Natural Language Processing
Deep Learning, Machine Learning, and Natural Language Processing are three important technologies powering the growth of Artificial Intelligence and its adoption in different industries. In the knowledge industry, the publishing of books and journals has seen a significant improvement with the use of AI-assisted technology.
The development of eBooks, interactive digital books, and multimedia has seen active growth, with AI-based tools enabling better design and tracking of how readers interact with digital media with comprehensive analytics.
This helps publishers understand industry demands and publish books accordingly.ML-powered data and analytics solutions, which offer deep insights based on customer behavior and industry requirements and allow organizations to transform into intelligent enterprises, will be another key trend in 2024.
Conversational chatbots and recommendation engines utilize NLP and machine learning extensively. Knowledge platforms are seeing recommendation engines getting smarter. Embedded AI-powered plagiarism checkers help instructors grade assessments faster and check for plagiarism. Chatbots provide answers to queries posed by learners.
Conversational chatbots are transforming customer interactions. The next generation of conversational chatbots will be able to answer more complex questions with context and offer resolutions.
B2B Growth in the Knowledge Industry with a Focus on eLearning Providers
Organizations looking to invest in the growth and knowledge development of their employees, will look for vendors/businesses to design and deploy cutting-edge eLearning for them. Organizations are increasingly looking at turnkey solutions. And prefer one partner for all their needs instead of one for content design, one for course creation, and one for LMS implementation.
This year will elevate B2B eLearning to a prominent position. Service providers who can complement their offerings with outstanding support will win the race.
Conclusion
Trends keep changing periodically. But the process of learning never stops. As individuals battle the growth of AI-powered tools and try to come to terms with the genuine threat of automation putting jobs at risk, there is an urgent need for upskilling and reskilling in the workforce across industries.
At Impelsys, our focus has been to make knowledge easily accessible to everyone, and we collaborate with the L&D teams of different organizations to devise and deploy comprehensive learning solutions that help organizations meet their training and development goals. Write to us at marketing@impelsys.com to learn more.
Authored by: Mahesh Ramani
